
CUSTOMER SUPPORT / CONSUMER INTERFACE
We provide world-class bilingual customer service to ensure satisfaction from customers and consumers.
Key Duties:
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Obtain and maintain customer database by inputting customer info and updates; preparing and distributing reports as needed.
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Source data from all fronts, incluiding social media as a key channel to reach consumers and trends.
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Update managers and leaders by consolidating, anlyzing, and forwarding market data to team.
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Attract potential customers by answering product and service questions; suggesting information about other products and services.
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Resolve product or service issues by clarifying the customer's situation; selecting and explaining the best solution to it, including proper follow up.
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Support clients with payment / collections support in a manner that enables cooperation, communication and debt fulfillment
