CUSTOMER SUPPORT / CONSUMER INTERFACE

We provide world-class bilingual customer service to ensure satisfaction from customers and consumers.

 

Key Duties:

• Obtain and maintain customer database by inputting customer info and updates; preparing and distributing reports as needed.

• Source data from all fronts, incluiding social media  as a key channel to reach consumers and trends.

• Update managers and leaders by consolidating, anlyzing, and forwarding market data to team.

• Attract potential customers by answering product and service questions; suggesting information about other products and services.

• Resolve product or service issues by clarifying the customer's situation; selecting and explaining  the best solution to it, including proper follow up.

• Support clients with payment / collections support in a manner that enables cooperation, communication and debt fulfillment